My younger brother (younger of the two, still older than me) Kevin is getting married next summer back home (aka The Great White North), on the other end of what can be an expensive plane ticket. So about a month ago I thought “I have this Travel Extras credit card, I wonder how many points I have and if I can save some money on the trip”.

So far, so good. I called the redemption number (800-654-1225) to find a recording that gives me everything I needed to know — 24k points to anywhere in the continental US, RT, no blackout dates. 4k points to Alaska, Canada, Hawaii or Puerto Rico.

Wait.

4000? That can’t be right.

So I waited.

I called back yesterday and the recording remained the same. I spoke to a nice woman who was unable to help me, but listened to the message herself to confirm I wasn’t out of my mind. Both of her supervisors were (conveniently) out to lunch, so I was transferred to voicemail and left a message for “Barb”.

I called Kyle and had him record it for me, just in case. Then I called Clark Howards’ action line. The folks there were nice and helpful and indicated the company should honor it but if I had any trouble to call the Federal Trade Commission. Sweet. I went ahead and did that, fully expecting “issues”. The folks there said it should be honored and if it’s not, it’s considered fraud.

I get to f with The Man.

“Barb” called me back and let me know that they would in fact, NOT be honoring this.

Oooh, this will entertain me for hours and hours.